The surgery operates appointments either face to face or telephone consultations. Appointments are available to book on the day for emergencies and acute problems only. For ongoing problems you can either book an appointment for the future via the telephone or via one of our online applications.
Consultations are normally booked at 10 minute intervals. We will make every effort for you to see the doctor of your choice when you attend although this is not always possible.
An appointment can be booked either by:
- telephoning the surgery on 348619 or 344219
- via one of the apps below
Reception staff are available to speak to you from 8.00am to 6.30pm Monday to Tuesday, Wednesday 8.00am to 8.00pm and Friday 8.00 to 6.30pm face to face or via the telephone. They can advise you with regard to accessing services.
Urgent Appointments
If you need to see a doctor urgently please tell the receptionist. Arrangements can be made for you to be seen the same day, but this may not necessarily be with your usual doctor. Sick children will always be seen as soon as possible if brought to the surgery (this is usually quicker than a visit). If in doubt about bringing your child out, please telephone the surgery first. Children with temperatures can be brought to the surgery and we will arrange to see them as soon as possible.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
There is much pressure placed on the appointment system. Unfortunately some appointments are wasted due to patients not attending. We would remind you that it is your responsibility to inform the practice if you are unable to keep that appointment. To do this you do not need to contact the surgery if you have had a text message reminder you can cancel by replying cancel or if you have one of the apps below.
Book Appointments Online
You can now book appointments online either :
- NHS app NHS App and your NHS account - NHS (www.nhs.uk)
- MyGP app Home - myGP or
- Patient Access Patient Access - GP appointments & prescriptions online
GP Pharmacy Referral Scheme
When you contact the surgery with minor illness symptoms requesting an appointment the care navigator/receptionist will ask you a series of questions. If your symptoms are appropriate, they can refer you for a same-day consultation with a community pharmacist. With your consent, the care navigator/receptionist can send an electronic referral message to the pharmacy you have chosen.
Following the referral, the pharmacist will contact you the same day by phone and either carry out the consultation by telephone, or arrange for the patient to attend the pharmacy, if appropriate. You also may be offered a video consultation by the pharmacist.
You can also visit your local pharmacy for advice and treatment about colds and flu, cold sores, constipation, cystitis, dental pain, diarrhoea, heartburn, oral thrush, vaginal thrush.
Free Text Message Appointment Reminders
To receive text message reminders of your appointment direct to your mobile phone, please hand in your mobile number to the reception desk.
You will also be eligible to receive via text message, relevant health information from your GP. Your information will not be disclosed to any third party and will be used by your healthcare professional only.
Please note this is not a premium rate service. There is no charge to you the patient for text messages sent to your mobile from the surgery.
If you wish to stop receiving text messages from the surgery at any point, please contact the surgery to opt-out.
Extended access to GP services
People living in Blackpool can now make an appointment to see a GP in the evenings and at weekends. More information about this service.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Our out of hours information
- If it’s a life-threatening emergency call 999.
Did Not Attend Appointments
Patients who fail to attend for their appointments and do not inform the practice incur significant cost to the practice and to other patients in terms of lost appointments. The practice is committed to providing appointments to meet the needs of patients but cannot replace appointments lost due to failure to attend.
Appointments can be cancelled in person at reception, over the phone, via text message (by following the instructions in the appointment reminder text) or online and must be done at least 1 hour before the start of your appointment.
More information here
Home Visits
In line with current visiting policy:
Please ring before 11.30am giving as much information as possible in order that your details can be passed to the GP who will then make an assessment as to the appropriateness of your request.
Please note: the majority of consultations now take place in the surgery and lack of transport is not an acceptable reason for a home visit.