When you contact the surgery with minor illness symptoms requesting an appointment the care navigator/receptionist will ask you a series of questions. If your symptoms are appropriate, they can refer you for a same-day consultation with a community pharmacist. With your consent, the care navigator/receptionist can send an electronic referral message to the pharmacy you have chosen.
Following the referral, the pharmacist will contact you the same day by phone and either carry out the consultation by telephone, or arrange for the patient to attend the pharmacy, if appropriate. You also may be offered a video consultation by the pharmacist.
You can also visit your local pharmacy for advice and treatment about colds and flu, cold sores, constipation, cystitis, dental pain, diarrhoea, heartburn, oral thrush, vaginal thrush.